Complaints or concerns

Complaints Protocol

 

If at any time, you have a concern, we encourage you to discuss your questions and concerns directly with a member of your healthcare team (i.e., assistant, reception, or health care provider). If you require further assistance, you may ask to speak with a supervisor or manager directly, either in person or in writing to complaints@niagaraeyecarecentre.ca 

Please include your first and last name, best phone number to be contacted and the details of your concern. Please note, email attachments will not be opened, if sending photographs, please send as an image in your email.

All complaints sent to the above email will be reviewed within 3 business days. You will be notified once your complaint has been reviewed and we will work with you to resolve the issue. All complaints are documented.